In-Room Internet
We know you have a lot of choices when it comes to selecting your
High-Speed Internet Access (HSIA) partner. Here is why we think
we’re the best choice for you:
Solutions designed to protect your investment:
Smart City believes that today’s investment in an HSIA system
should be designed to meet your needs in the future as well.
With converged services (voice, Video on Demand and data) on the
horizon, Smart City designs networks that future-proof your
investment.
A portal that provides for additional revenue streams:
Looking for a new revenue stream? Smart City’s user-friendly
Portal Services provide for simplified administration of
services ranging from development of flexible payment plans,
custom branding, advertising, and cross-promotion.
HSIA pricing plans - you make the choice:
The world of HSIA is as variable as the resorts they are located
in. Do you bill for the service or offer it as an amenity? The
choice is yours! With Smart City you have the flexibility to
design the plan that best meets your resort’s needs.
Proper analysis and customized solutions:
Whatever your infrastructure challenges, our engineers can
design the right solution for you. Ethernet, LRE, cable modem,
wireless . . . our design will meet your specific needs. We do
not believe in the “one size fits all” concept of the
traditional HSIA provider. This attention to design allows us to
provide the best network fit at the best price for your
property.
A world of wireless
Smart City is the leader in developing and establishing wireless
networks. Wireless networks allow computer users to get online
instantly using laptops or other mobile devices. Smart City
offers wireless services in the guest rooms, as hotspots
strategically located around the resort, and in meeting and
convention venues.
Meeting room support ~ your way:
Smart City’s decades of experience in providing meeting and
convention support provides you with a company that understands
the needs of your meeting guests.For large meeting and
convention centers, Smart City can provide your facility
complete turnkey management and support of your voice and data
networks. For smaller boutique meeting facilities, Smart City’s
Portal Services allow you to deliver a variety of data services
automatically. In fact, the customer can pre-select the Internet
bandwidth of their choice without resort management involvement.
All at the touch of a button!
Five-star customer service:
Because great service requires an exceptional commitment from
everyone at Smart City, we have worked with the Ritz-Carlton
Learning Institute to develop our own “Customer Service
Excellence Program.” Our training program does not stop with
classroom training. Every day in our offices across the country,
every team member meets in a 15 minute session called Daily Line
Up. During those meetings, we review and affirm our
Business Principles of customer service.
Cisco Powered Network:
Smart City is part of the Cisco Powered Network (CPN) Program
with a designation of the Cisco Mobile Office. This program is
only open to the top 1% of Cisco customers worldwide, with a
focus on companies who have the ability to expand the boundaries
of current technology. As a CPN partner, Smart City provides you
leading edge technology with full access to the latest Cisco
engineering developments.
Remarkably solid, financially stable:
Our long and successful history gives Smart City financial
stability and solid prospects that are unmatched in our
industry. This financial strength means Smart City will be there
to deliver, day after day, year after year; for years to come.
Professional help desk support and operational excellence:
Our highly trained staff is available to support your guests 24
hours a day, seven days a week. Smart City provides guest
support from our Orlando Network Operations Center (NOC). Smart
City’s NOC provides the ability to monitor and proactively
manage our IP, voice, broadband, and managed services network.
Our 8,000 square foot Data Center and
NOC facility ensures
vigilance of managed services.
- Our 24x7 monitoring with alarm supervision,
real-time system surveillance, automated escalation, and
fault management via Computer Associates Unicenter network
management system.
- Our proven track
record, best practices approach, and broad-based enterprise
networking experience, combined with operational processes,
technical expertise, and highly qualified software and
hardware engineering to optimize the network.
- Change Management Control for positive control
during maintenance, system upgrades, or planned events.
- Secure NOC facility with controlled access,
redundant power backup, fully diverse climate control,
geo-diverse voice redundancy, and disaster recovery site.
- Performance metrics and
real-time reporting.
- High network availability exceeds 99.5%
- Low latency
- Low packet loss
- Technical support with high first time resolution of
issues
Nationwide Support:
With branch offices located from California to Florida, Smart
City stands ready to support any and all of your resort
locations. Our trained staff and 24 x 7 customer support team is
there to provide superior support to your resort guests. Enjoy
the benefits of consistent delivery of exceptional service
regardless of your resort location.
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